Key takeaways
- Aspire Servicing Center is a student loan provider that services parent and student loans from an Aspire affiliate. They also serviced Direct Loans until 2015 when they transferred them to MOHELA.
- If your loan originated with Iowa Student Loan or its partners, there’s a good chance Aspire services your student loan.
- You can see who services your student loans by checking your credit reports or logging into your Federal Student Aid account.
- Aspire loans can be paid by check, automatic withdrawal through its app or website or by calling the provider.
Aspire Servicing Center is a student loan servicer that handles administrative tasks and customer service for various student loan lenders. For a brief time, Aspire serviced federal student loans, but that changed back in 2015. If you have loans serviced by Aspire, they are likely private student loans or privately held Federal Family Education Loan Program (FFELP) loans.
What is Aspire Servicing Center and what does it do?
Aspire Resources, Inc. is a for-profit subsidiary of the nonprofit organization Iowa Student Loan and offers customer service for student loan borrowers under the name Aspire Servicing Center.
Aspire was created in 2001 and received a contract from the Department of Education to service federal student loans in 2012. The company exited the contract three years later because its revenue didn’t offset the operating costs. At that time, federally held Aspire student loans were transferred to MOHELA. Now Aspire services loans that are not federally held.
What type of student loans does Aspire Servicing Center service?
Aspire services privately held FFELP loans from an Aspire affiliate. It also services private student loans. The company serviced federally held loans until 2015.
Is Aspire Servicing Center a good loan servicer?
The company has an A+ rating with the Better Business Bureau, but isn’t accredited. There are also complaints related to account-related disclosures on the website and inaccurate credit reporting. The Consumer Financial Protection Bureau received 66 complaints about the student loan servicer between January 2022 and January 2025.
How do I know if Aspire Servicing Center is my student loan servicer?
If your student loans were originated by Iowa Student Loan or one of the organization’s partners, your account is likely serviced by Aspire Servicing Center. You should be able to confirm that’s the case by reviewing your monthly statement or the original loan documents you received.
If you had federal Direct Loans serviced by Aspire, they were transferred to MOHELA in 2015. You can check your credit reports to see a list of all of your student loan servicers.
How do I make payments to Aspire Servicing Center?
If you have Aspire student loans, there are several different ways you can make a payment. Options include:
- Aspire Servicing Center mobile app: Download the servicer’s mobile app on iOS or Android.
- By mail: Send your payment with a payment stub to Aspire Servicing Center’s Iowa P.O. box.
- By phone: Call 800-243-7552 or 515-243-5626 to use the automated payment service.
- Online account: Log in using your username and password. If you’re creating an account with Aspire, you’ll need your account number or Social Security number and date of birth.
To avoid making payments manually every month, you can set up automatic payments through your online account or by filling out an authorization form and mailing or faxing it to the loan servicer.
If you need payoff information to refinance your loan or pay it in full, contact Aspire by phone.
If you have questions about your Aspire account, you can contact the servicer in a few ways. The loan servicer’s customer service team is available from 8 a.m. to 6 p.m. CT Monday through Friday.
If it’s not urgent, you can also send a message through the Aspire website to receive an email response. You can also contact Aspire by mail or fax.
Bottom line
Aspire Servicing Center only handles private student loans as of January 2025. If you have a problem, you have a lot of flexibility with how you want to contact Aspire.
If you have a significant problem, you can also file a credit dispute or enlist the help of a student loan advocate directly with the student loan servicer. If you can’t handle your issue with Aspire directly, consider filing a complaint with the Consumer Financial Protection Bureau, the Federal Trade Commission and your state attorney general’s office.
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